Lean Healthcare Software – LHS
“A Go to Gemba Lean Management Healthcare Software (SAAS)”
Experience shows, very often, a gap between a well constructed organization and the day-today activities. Key element of the Lean process : you have to go and see what happen in the reality of the operational services [Go to Gemba] !
LHS, built on a more than 10 years experience, helps you to organize and objectivize this high value exercise of meeting your teams.
To be concrete, this process will lead to identification and objective measure of all activities performed in the hospital in order to, in fine, provide quality care to patients.
We will be able to determine how many “Resources” perform activities directly linked to patient, time dedicated to logistics or administrative tasks, …
Analyze of data coming from the teams will highlight “waste” [see waste identified in Lean] linked to redundant activities (dispersion), it will point out missing or under represented activities, and bring explanation elements about bottlenecks or delays.
Example: Is the “Internal Transport” activity time consuming or not in your hospital?
- What about the size of the “Internal Transport” team ?
- How long does it takes for a nurse to bring blood to Labo ?
- How much time need a secretary to go and bring back medical records ?
The measurement of Internal Transport Activity consider not only dedicated time of the Internal Transport team … but also time of nurses, secretaries, …, who also spend some time for this Activity.
A major added value of this methodology is to cross the theoretical view of organization chart with what really do people in the teams.
The “Gemba walk” go further than activities measurements. Meetings with team leaders are key elements in the quality of analysis : they give their point of view on contribution of their teams to final target of the hospital. They comment interactions with internal clients and suppliers and they appreciate the global efficiency of the organization. All the employees are invited to contribute and give their comments!
This input, usually very rich and concrete, is of course cross-checked with measures.
For Healthcare Units, LHS allows you to compare different services, highlight impacts between different organizations, valuate improvement potentials and encourage you to share good practices.
Experience tells us that implication of all the workforces in this exercise is a great first step for change projects !
Why is LHS efficient?
- Analysis based on 190 standardized activities, much more accurate than a “standardized organization chart”
- Identification and valuation of workforce dispersions, when crossing your own organization chart with the Standardized Activities
- An internal benchmark allowing to measure impacts between different organizations in Healthcare Units (medicines distribution, “Kanban”, …)
Lean Healthcare Software centralizes strategic data of your hospital and allows you, through dashboards and clear charts, to analyze first, Activity evolution of your hospital and also, Resources & Effort used (Workforce, Raw materials, Energies, …) to face the workload generated by the activity
Target is to check if Resources match with the Workload.
Are you looking for more info or a demo feel free to contact us.
This post is also available in: French